Posts Tagged ‘customer-journey’
The Value of Customer Journey Maps: A UX Designer’s Personal Journey :: UXmatters
Posted in Delicious Links on September 14th, 2011 by Rafael MontenegroTouchpoints Bring the Customer Experience to Life – Adam Richardson – The Conversation – Harvard Business Review
Posted in Delicious Links on December 6th, 2010 by Rafael MontenegroCustomer Journey Mapping Resources On The Web « Experiencing Information
Posted in Delicious Links on May 19th, 2010 by Rafael MontenegroInformation Architecture Across Dimensions: Service Design and the Customer’s Journey
Posted in Delicious Links on April 27th, 2010 by Rafael Montenegro
Call it by other names – multi-channel service design, customer relationship management, cross-channel experience design, customer experience. We’re talking about how people interact with a whole system, over time.