Posts Tagged ‘engagement’
Customer Engagement Phase Is Completely Neglected « Customer Experience Matters
Posted in Delicious Links on July 15th, 2010 by Rafael MontenegroCustomer Engagement Phase Is Completely Neglected « Customer Experience Matters
Posted in Delicious Links on July 15th, 2010 by Rafael MontenegroUX Engagement Metrics – 52 Weeks of UX
Posted in Delicious Links on April 27th, 2010 by Rafael Montenegro
Here follows a list of engagement metrics that have been used over the years. As you go down the list the metrics go from almost meaningless (hits) to very meaningful (daily active users). This is a spectrum of engagement metrics that you can use for your own projects.
Design with Intent | Learning from game design: 11 gambits for influencing user behaviour
Posted in Delicious Links on March 25th, 2010 by Rafael Montenegro
"Learning from game design: 11 gambits for influencing user behaviour"