Posts Tagged ‘servicedesign’
Downloads | Service Design Toolkit
Posted in Delicious Links on April 7th, 2011 by Rafael MontenegroUrban Omnibus » What is Service Design?
Posted in Delicious Links on November 4th, 2010 by Rafael MontenegroCustomer Journey Mapping Resources On The Web « Experiencing Information
Posted in Delicious Links on May 19th, 2010 by Rafael MontenegroInformation Architecture Across Dimensions: Service Design and the Customer’s Journey
Posted in Delicious Links on April 27th, 2010 by Rafael Montenegro
Call it by other names – multi-channel service design, customer relationship management, cross-channel experience design, customer experience. We’re talking about how people interact with a whole system, over time.